‘‘Customer is
always king’’
Rising above the competition
Recognising that our industry is an extremely competitive market, from the very first day JAG UFS opened for business, standards and service were set to the very highest levels. This has been the mainstay in our philosophy throughout the last four decades and will continue to be our ethos as we grow in the future.

We will never settle for mediocre – our customers deserve the very best at all times. We pride ourselves on our consistency of high levels of service. Shipping is one of the oldest industries in history, alongside trade, we are unable to reinvent the wheel, but what we can do, is be the best at what we do. We continue to encourage directors and staff to be innovative in the workplace, to better themselves and always demonstrate the desire to deliver the best service to our customers and partners.

With the logistics industry ever-evolving and the large corporate logistics companies having bigger technology budgets, we have had to maintain our standards to offer the market something over-and-above technology, we believe that to be the need for the personal service and encourage all staff to build relationships with our customers. Our industry revolves around communication, this is the vital ingredient to our continued success as this is where JAG UFS excel, keeping the customer informed at every step of the journey of their shipments.

Our team tailors services to match our customers’ requirements, not expecting customers to adjust their requirements around JAG UFS. The expertise in finding solutions is our responsibility, adapting to the needs of our customers. This is our strength and is mirrored in every JAG UFS office, domestically and globally.

More than 'just another supplier'
Our mission is very simple – to be the very best at what we do, to be renowned for the very highest level of service and impeccable communication. We are continually seeking to improve individually and collectively. We aspire to be innovative in our solutions for our customers, and to be an extension of their business and more than “just another supplier”.
‘Customer is always king’
We must remember that from a small family business, how we have succeeded and what has enabled JAG UFS to grow into the company it is today. We never forget the foundation of our success – ‘customers are king’ and clients must always be our first priority. This philosophy is instilled in every staff member, we cannot settle for anything less, we carefully vet new staff and only look to employ dynamic people, people who will commit to the JAG UFS ethos and, above all, people that want to better themselves and show pride in what they do.
“Thank you everyone for making the process such a success. I know you all worked very hard behind the scenes to make it go so well and get them through customs. We really appreciate it.”
“I am very impressed with the service. You have no idea how refreshing it is to work with a freight forwarder that is so efficient. Usually it’s like getting blood from a stone.”
“I have had the pleasure of using JAG UFS for over 12 years now. They are a very friendly, professional business and are a pleasure to deal with.”
“Your competitive approach with regards to delivery has enabled us to remain competitive with our pricing and we are gently increasing our market share. Thank you.”
“Thank you. for your attention to our matters, I know that our business is small, but your service has been excellent.”
“They bend over backwards to help and deliver, where no one else can!”
Case studies
Check out some highlights from our recent logistics projects.
Airfreight import from China
Lights, camera, action... JAG UFS performs for major TV show; express shipping of staging...
Read more
Saving a toy manufacturer £250,000 per year
By reviewing our customer’s processes, the JAG UFS team saved them £250,000.00...
Read more
Predicting the Unpredictable
Shipping a new drainage plant for the new Kumasi International Airport...
Read more
Moving 64 tons from China to Liverpool
JAG UFS successfully ship two, 32ton oversize slag pots from Tianjin, Northern China to Liverpool...
Read more

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UK Head Office
London Heathrow
Unit 2, Felthambrook Industrial
Centre, Feltham, Middlesex.
TW13 7DU. England
Far East Head Office
Shenzhen, China
Room 02, 11/F, Block East, Coffee Loft
Office, No 12069 Shennan Road,
NanShan District, Shenzhen, P.R. China
USA Head Office
Atlanta, USA
510 Plaza Drive
Suite 1240, Atlanta,
GA 30349, USA
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